Korean Customer Service Representative
G
GemResponsibilities
• Provide professional service and support for all customers
• Work within agreed service levels, striving to exceed customer expectations wherever possible
• Meet/ exceed agreed quality assurance (QA), productivity standards and backlog management of the team. Adhere to Department policy, best practice guidelines and procedures
• Maintain advanced working knowledge of all customer service processes for different market segments and communicate discrepancies/ issues to team leader/Manager when necessary
• To identify areas where changes could be made to continuously improve quality and service levels
• Work effectively as part of a team to achieve individual, team and departmental objectives, sharing knowledge and skills as appropriate
• Gather and use customer feedback to identify and resolve issues and drive innovation and resolution.
Work Location - Quezon City
• Work within agreed service levels, striving to exceed customer expectations wherever possible
• Meet/ exceed agreed quality assurance (QA), productivity standards and backlog management of the team. Adhere to Department policy, best practice guidelines and procedures
• Maintain advanced working knowledge of all customer service processes for different market segments and communicate discrepancies/ issues to team leader/Manager when necessary
• To identify areas where changes could be made to continuously improve quality and service levels
• Work effectively as part of a team to achieve individual, team and departmental objectives, sharing knowledge and skills as appropriate
• Gather and use customer feedback to identify and resolve issues and drive innovation and resolution.
Requirements
• Proficient in the KOREAN language
• Trainable enough for the account
• Bachelor's Degree is preferred
• Willing to work in the dayshift and in UP Technohub, Quezon City
• With good customer service orientation
• Basic PC knowledge, working knowledge of Windows operating systems, fluent with Internet and mainstream web browsers.
• Trainable enough for the account
• Bachelor's Degree is preferred
• Willing to work in the dayshift and in UP Technohub, Quezon City
• With good customer service orientation
• Basic PC knowledge, working knowledge of Windows operating systems, fluent with Internet and mainstream web browsers.
Salary
- 60,000-70,000
Work Location - Quezon City