Looking for passionate and hardworking Customer Service Representative (CSR). Come join our growing team and have a chance to work for exciting projects that will test and grow your skills at the same time enjoy competitive salary package and benefits. We have a good working environment with 60 full-time employees in the team and we want you to be part of it.

Tasks & responsibilities

• Answer questions about products or the company
• Handle customers’ inquiries via chat/call
• Ask questions to understand customer requirements and close sales
• Enter and update customer information in the database
• Handle grievances to preserve the company’s reputation
• Verify transaction via phone call and keep records of chat, email, call and sales and note useful information

 

Qualifications & experience

• Possess good knowledge about products and services and describe/explain them to prospects
• Preferably with experience in a customer service role
• Excellent communication and interpersonal skills
• Outstanding negotiation skills with the ability to resolve issues and address complaints
• Fluent in Korean is a must for you to be successful for the job
• Personal PC or laptop and home internet is a must

 

Benefits

• A permanent 'Work From Home' opportunity
• 29 days of leave credits
• Birthday treat incentive
• Four (4) airfare tickets will be provided by the company going to your destination country
• Friendly and accommodating staff who can assist you to all your needs