Trust and Safety팀은 TikTok을 더욱 TikTok답게, 세계 최고 수준의 안전한 플랫폼을 만들기 위해 도전하고 있는 팀입니다. TikTok에서는 누구나 크리에이터가 될 수 있기에, 우리는 모든 사람들이 TikTok을 즐겁고 안전하게 사용할 수 있도록 자유로운 표현에 대한 존중을 기반으로 공정하고 투명한 환경을 조성해 나아가고 있습니다.
따라서 우리는 신뢰와 안전을 최우선으로, 다양한 유저의 시점에 서서 빠르게 변화하는 콘텐츠를 받아들이고 대응하는 최상의 팀원들이 활약하고 있습니다. 모든 사용자가 신뢰와 안전을 기반으로 플랫폼을 이용하고, 연결할 수 있는 세상을 만들어가는 Trust and Safety 여정에 함께하실 여러분을 정중히 모십니다.
TikTok is the leading destination for short-form video. Our mission is to inspire creativity and bring joy.
Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
Our Quality Assurance Analysts audit and review our Moderation teams, handling appeals, audits, feedback and providing support on ad hoc policy questions. Our Operations team moderate millions of videos globally every day, ensuring we are bringing only safe content to our users.
What will I be doing?
- You will perform daily sampling tasks for audit purposes.
- You will have to do thorough data analysis, feedback problems & handle necessary escalation and weekly feedback on moderation quality.
- You will provide feedback and analysis on Policy updates to identify areas of improvement and potential gaps
- You will cooperate with moderation teams and Market POC to ensure the moderation quality is up to standard
- You will participate in the development of quality inspection standards and continuously optimize the process and system platform.
- Bachelor’s degree or equivalent
- 1+ years of work experience in a digital operation/support/data analysis/product validation/quality assurance or similar roles
- Ability to work as part of a fast-paced team and exercise good judgment and presence of mind in a rapidly changing environment
- Experience assessing, analyzing, and resolving issues across multiple topics while meeting deadlines.
- Native-level fluency in Korean with business level fluency in English
- 1~2 years of work experience in Trust & Safety
- Proficiency in using Excel(formulas, pivot tables, v-lookups, macros), SQL or other data analysis tools, with strong data analysis ability
TikTok is committed to the well-being of all our employees. Our promise is to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centered, innovative, and integrated approach.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We believe individuals shouldn't be disadvantaged because of their background or identity, but instead should be considered based on their strengths and experience. We are passionate about this and hope you are too.
Quality Assurance, Analyst, and Management