HQ in Singapore, MGH Group is a multinational conglomerate operating in 19+ countries all

over the world with its vast spread of business. We are now hiring a Customer Service

Executive for a new Freight Forwarding organization in South Korea. Join with one of the

world’s leading logistics providers as part of our growing, international network.

Job Description:

 Coordinate with various departments to ensure that the freight is sent in a timely

manner.

 Regularly collaborate with team members to support assigned customers

 Develop and implement a regular communication strategy to connect with existing

customers at the corporate and/or local level

 Coordinate with Sales Representatives to ensure a seamless on-boarding experience

 Ensure customer service quality, efficiency, and accuracy with all transactions; resolve

customer complaints in a friendly and tactful manner; research and resolve complex

customer issues.

 Analyze profit and loss by customer and site to prevent recurring issues or missed

opportunity

 Have an in-depth knowledge of Geographical diversification of Airlines, Shipping Lines

and the cargo market.

 Ensure all account information is setup correctly for tax and billing purposes

 Coordinate and act as a bridge between the client and the carriers to ensure smooth

sailing of cargo assigned.

Requirements:

 Have a minimum 5 years of relevant experience in the freight forwarding industry.

 Successfully completed an academic degree, ideally with a focus on logistics.

 Strong desire to achieve Customer Focused Organization

 Familiar with Trade Regulatory requirements

 Good contact with major Carriers and cargo transport/hauliers service providers.

 Familiar with major trade lane business/competition environments

 Working proficiency in English and Korean.

Work station: Gangdong, Seoul, South Korea

Salary range: Commensurate with experience

Job Type: Full Time

Apply Now.