PRIMARY DUTIES AND RESPONSIBILITIES:

  • Process orders received via e-mail, on-line order entry and phone on a daily basis and provide confirmations as requested.
  • Route shipments, considering commodity and volume, temperature control, and transit time requirements ensuring timely delivery.
  • Communicate with multiple external and internal customers.
  • Adhere to all procedures, work instructions, and regulatory requirements in performing the job.
  • Communicate with various internal departments on a regular basis for customer/ related issues, including emergency shipments, customer account status, invoices, etc.
  • Maintain accurate information regarding shipment status.
  • Responsible for providing customers and clients with accurate answers to service related questions and complaints regarding shipments and services in a courteous manner and escalates issues to the appropriate person as required.
  • Makes suggestions and recommendations to the Supervisor/Manager in an effort to continually improve customer service operations.
  • Other tasks as assigned - The Customer Service Representative will also be assigned other duties and tasks as required from time to time.

What your background should look like

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

  • Post-secondary education or equivalent in a related discipline
  • Minimum of 2 years experience in a warehouse customer service role

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

  • Strong work ethic, sense of responsibility, high level of attention to detail
  • Proactive customer focus
  • Ability to work in a team and independently as well as with minimal supervision
  • Ability to multi-task in a fast paced environment
  • Self-starter, efficient, organized
  • Capable of consistently producing high quality work under pressure and in a timely fashion
  • Strong proficiency in Microsoft applications (Outlook, Word, Excel, Internet Explorer, PowerPoint)
  • Strong proficiency in order entry systems
  • Excellent problem solving ability
  • Mandatory ability to communicate clearly in English

If you love helping others and wanted to be a part of the global organisation, we would love to hear from you.

Seniority level
Associate

Employment type
Full-time

Job function
Supply Chain and Customer Service

Industries
Transportation, Logistics and Storage

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