Dencom consultancy and manpower services
Bilingual Korean Helpdesk
We are in need of Bilingual Korean Helpdesk.Salary: 40,000. Location: Taguig City.
Responsibilities:

Primary daily responsibilities include managing technical desktop support incidents for both remote and onsite employees, following specific processes and guidelines to ensure that tasks are completed consistently and efficiently.

Receive and respond to user inquiries and requests via telephone, email, case tracking system professionally and with speed, accuracy and proficiency
Follow up on open tickets to ensure proper response and satisfactory resolution, keep detail oriented documents regarding problems and solutions, and keep the customer updated of the status and resolution times.
Log all incoming requests in the incident tracking system and document all actions, to include all follow up conversations, troubleshooting steps, and resolution.
Correctly escalate unresolved cases to support technicians and/or groups as needed
Contribute technical solutions to the IT Knowledge Base
Participate in projects and initiatives as directed by the Service Desk Manager
Requirements